Sometimes, getting the right tape that fulfills your needs fast is all that matters. But in most cases, making these decisions is the beginning of a lasting and successful partnership. Our products are designed to create long-term bonds, and so is our collaboration. Customers value our close collaboration as it leads to a deep mutual understanding and trust that streamlines the delivery of innovative solutions, old and new. The long history of our company, responsive relationships with our customers that have lasted for decades and the long lengths of time that our team members stick with us express the reliable connections between us all.
Of course, the level of support and business we supply to all customers varies widely but no customer is “just a number”. Our team members are here when you need us to provide order support, recommend the right solution or coordinate testing for you. In many cases, you will be supported by the same person over many years who understands your needs best and therefore can add value and know-how that cannot be measured in numbers.
You are experts in your field and we are the tape experts that can support you in gaining competitive advantage. By respecting your business goals and putting you in a strong position to succeed, we create bonds that we can count on with many partners over years.
Short-term success is critical but a long-term relationship at eye level can be much more important. In combining the flexibility of smaller businesses with the advantages of a large global company, we can support you in scaling up but also have the long history to count on when times get harder. We stand for high planning security for many years.
Working with our many partners and customers to collaborate on solutions has remained one of the most enjoyable parts of my career, and in many ways our success boils down to trust. Generally, customers find that the more open they are with us, the more value we are able to bring to their endeavors. We can often provide ideas that have time-proven performance to shorten development cycles and increase our customer’s value proposition.
Bryan, Applications & Technical Services Manager, Saint-Gobain Tape Solutions